Blog
Notes on running agents in production.
Product updates and field notes from building AI that delivers real work for software companies' customers.
// Seat-Based Pricing After AI Agents: Count Jobs, Not Users
Seat-Based Pricing After AI Agents: Count Jobs, Not Users
Seat-based pricing counts the people who operate software. When agents do the operating, count what the work is for instead: locations, employees, accounts.
Read// How to Agentify Your SaaS Before Someone Does It for You
How to Agentify Your SaaS Before Someone Does It for You
To agentify your SaaS, give AI the work customers still do by hand in your product and have it act for each one. Six steps, mapped to the moats that still hold.
Read// AI Monetization: Sell a Feature, an Agent, or Finished Work?
AI Monetization: Sell a Feature, an Agent, or Finished Work?
AI monetization starts with what you sell: an AI feature, an agent, or finished work. Each needs a different promise, and pricing only follows from that choice.
Read// AI Agent for SaaS: The Five Things It Has to Get Right
AI Agent for SaaS: The Five Things It Has to Get Right
An AI agent for SaaS is not a chat window on your docs. It must know the user, act with their permissions, use your tools, and own the job after the chat ends.
Read// Usage-Based Pricing vs Outcome Pricing: Who Controls the Meter?
Usage-Based Pricing vs Outcome Pricing: Who Controls the Meter?
Usage-based pricing charges for activity, outcome pricing for results. When an agent does the work, pick by who controls how much activity a job takes.
Read// AI Agent Pricing Models, Compared by Who Pays When It Fails
AI Agent Pricing Models, Compared by Who Pays When It Fails
AI agent pricing models differ less in price than in risk. Compare them by who pays when the agent fails, wastes work, or only looks done.
Read// SaaS Is Dead, They Say. Seats Are Dying, Not Software
SaaS Is Dead, They Say. Seats Are Dying, Not Software
SaaS is dead is the wrong diagnosis. The software half is fine. What is ending is selling seats to people who operate it, instead of delivering the result.
Read// Outcome as a Service: A Service Is a Job, Not a Task
Outcome as a Service: A Service Is a Job, Not a Task
Outcome as a service means selling a result, not a tool. The unit worth selling is a job the AI owns for each customer, and vendors are best placed to own it.
Read// Outcome-Based Pricing: Delivering the Outcome Is the Hard Half
Outcome-Based Pricing: Delivering the Outcome Is the Hard Half
Outcome-based pricing only works if you can deliver the outcome inside your product, as the customer, and prove it happened. Pricing is the easy half.
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