Blog
Notes on running agents in production.
Product updates and field notes from building AI that delivers real work for software companies' customers.
// AI Agent Pricing Models, Compared by Who Pays When It Fails
AI Agent Pricing Models, Compared by Who Pays When It Fails
AI agent pricing models differ less in price than in risk. Compare them by who pays when the agent fails, wastes work, or only looks done.
Read// SaaS Is Dead, They Say. Seats Are Dying, Not Software
SaaS Is Dead, They Say. Seats Are Dying, Not Software
SaaS is dead is the wrong diagnosis. The software half is fine. What is ending is selling seats to people who operate it, instead of delivering the result.
Read// Outcome as a Service: A Service Is a Job, Not a Task
Outcome as a Service: A Service Is a Job, Not a Task
Outcome as a service means selling a result, not a tool. The unit worth selling is a job the AI owns for each customer, and vendors are best placed to own it.
Read// Outcome-Based Pricing: Delivering the Outcome Is the Hard Half
Outcome-Based Pricing: Delivering the Outcome Is the Hard Half
Outcome-based pricing only works if you can deliver the outcome inside your product, as the customer, and prove it happened. Pricing is the easy half.
Read// Agentic Commerce for B2B SaaS Is Not a Shopping Cart
Agentic Commerce for B2B SaaS Is Not a Shopping Cart
Agentic commerce means AI agents buying on a person's behalf. In retail that is a cart. In B2B SaaS, what an agent buys is a service.
Read// AI for Customer Success: What an Agent Can Do for Customers
AI for Customer Success: What an Agent Can Do for Customers
Most AI for customer success makes the CSM faster. The customer still does the work. Here is what an agent can do for existing customers instead.
Read// AI Onboarding for SaaS: What an Onboarding Assistant Should Do
AI Onboarding for SaaS: What an Onboarding Assistant Should Do
AI onboarding tools write better tours and checklists. The setup is still the customer's job. Here is what an onboarding assistant should do instead.
Read// In-App Support: What It Is, and What Changes When the Agent Can Act
In-App Support: What It Is, and What Changes When the Agent Can Act
In-app support is help delivered inside your product. The types, what they get right, and what changes when the support agent can do the work.
Read// MCP Server Examples for SaaS Companies: What to Copy
MCP Server Examples for SaaS Companies: What to Copy
Eight real MCP server examples, what each exposes, and what a SaaS vendor should copy: broad reads, narrow writes, outcomes behind a service.
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